A Day in the Life of a Clinical Liaison

Every day Sally Kivilis, RN, strives to help those she serves. She’s a clinical liaison at Cooper University Hospital for Redeemer Health Home Care and Hospice.

Clinical liaisons play a major role in the management of a home care patient. And beyond clinical care duties, they provide comfort to family and caregivers.

On the day we check in with Sally, she’s helping ease the worries of her patient’s husband while working to coordinate the patient’s care.

Mrs. Johnson* received a referral to Redeemer Health Home Care after a new cancer diagnosis. Sally accepted the referral and entered her chart in the system.

“I stopped by her room on the Oncology Unit and introduced myself to let her know I’d be following her progress during her hospitalization,” says Sally. “We briefly discussed home care, and I encouraged her to reach out to me if she had any questions.”

Sally learned that Mrs. Johnson’s husband was tearful and stated he didn’t want to lose her. Without hesitation, Sally reached out to him. Sally reassured him she was checking in on his wife several times a day and helping coordinate her care. By the end of the call, he felt comforted and appreciative.

“I told him to be good to himself so that he can be there for her when she got home,” says Sally. “I call him daily to reassure him that we’ll be there for his wife’s home care needs.”

As a clinical liaison, it’s crucial to help not only the patient, but also to soothe a family member’s anxiety as their loved one goes through a life change.

Redeemer Health Home Care provides compassionate care for patients and their families throughout New Jersey and southeastern Pennsylvania. From short-term recovery to comfort during advanced illness, we care for you in your home, where you’re most comfortable. We improve quality of life for you and your caregivers through comprehensive health care programs and hospice services in the home. If you would like more information about Redeemer Health Home Care, please visit redeemerhealth.org/homecare or call 1-888-678-8678. 

*Fictitious name to preserve patient privacy