Insurance FAQ | Redeemer Health
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Insurance FAQ

We accept many insurance plans including Medicare and encourage you to contact your insurer to review your out-of-pocket responsibility for hospital and physician services. If you are uninsured, please call our Financial Counseling staff at 215-938-3837 for information about Medical Assistance, Holy Redeemer Health System Financial Assistance, and self-pay rates.

Yes. If you choose to get testing or treatment done at a hospital-based location, you may incur a higher out-of-pocket expense than you would at a facility that is NOT hospital-based (ie: a provider-based facility) because you will be subject to a hospital coinsurance, as well as a physician charge for outpatient services and procedures.

Patients who choose hospital-based outpatient services enjoy the confidence of knowing these locations follow Holy Redeemer Hospital's strict quality standards and undergo certification by DNV, an independent, non-profit accrediting organization that champions continual improvement of healthcare quality and patient safety in healthcare organizations across the US.

Charges for hospital-based outpatient services are reflected in patient statements. Additionally, at the time of registration and prior to receiving service, we provide a notice explaining the potential for a higher out-of-pocket expense. We encourage you to review your insurance benefits or contact your insurance provider(s) to determine what is covered under your specific plan.

As a helpful reference, you can find an estimate of hospital charges here. If you wish to receive a customized quote on a specific procedure or require additional information, please call 215-856-1000.

As an alternative, Redeemer Health offers a variety of hospital services at its convenient, high-quality provider-based outpatient facilities in Bensalem, Feasterville, Huntingdon Valley, Northeast Philadelphia, Richboro, Southampton, and Warminster. Testing or treatment at these sites will likely result in lower out-of-pocket expense because a hospital coinsurance will not be applied toward the cost of service.

Outpatient hospital services offered at Redeemer Health provider-based outpatient facilities include:

  • X-rays
  • Radiology procedures
  • Ultrasound studies
  • Dexa scans
  • Mammogram diagnostics
  • Lab studies
  • Physical therapy

To schedule an outpatient hospital service at a Redeemer Health provider-based location, call 215-856-1000.

When your insurance company receives a claim from us, it will apply your coverage, deductibles, co-insurance, and copays against the services you received. 

Your insurer will send you an Explanation of Benefits (EOB) which outlines how your claim was processed. 

If you have questions about the level of insurance coverage applied to your services, please contact your insurer directly.

When you are put in the hospital, you're assigned either observation or inpatient status. In either case, you will receive all necessary services as ordered by your physician. You may be assigned to observation status when your doctors need to observe your medical condition before they proceed to make you an inpatient should your condition worsen, or discharge you if your condition improves. Insurance companies classify observation status as a type of outpatient service. This classification determines which portion of your health insurance policy (outpatient benefits vs. hospitalization benefits) covers the hospital stay.

Please be sure you keep us updated on your most current insurance information. To make an update, call 215-856-1000

Once we confirm you have a balance for services, a bill will be generated. However, this process is dependent on when we receive a response from your insurer. In addition, insurers often request additional information that may delay the processing of claims.

Download Avoid Surprises in Your Medical Bills: A Guide for Consumers to help you understand the questions you should ask to avoid receiving an unexpected medical bill.